We still had to pay full price and they gave us no compensation. I then spoke to 5 different workers/managers when they finally were able to recheck and scan our IDs, brought us to the bar and gave the bartenders the ok for us to order a drink. We explained to the manager that I was able to get into the casino, drink at their restaurant, spend money at the tables however I am not able to order a drink on New Year’s Eve? They shut us down and we walked away very upset. I however did not have my passport on me. Everyone else gave their drivers license, however my Canadian drivers license was not suffice. When she finally came to serve me, and asked for my ID she said I needed to give her my passport. Everyone at the bar had to give their ID cards when ordering a drink. I waited at the bar for a very long time. I decided to order a drink at the bar instead (even though I would have to pay for it when the waiters were serving them for free). When finally finding one, we were completely ignored. When we wanted to order a drink, there were no waiters or waitresses in sight. We played on the slots machines and at the tables. We ate at one of their restaurants and ordered drinks throughout our dinner. Our drivers licenses were scanned when entering the casino. I went for New Year’s Eve with some friends. I am VERY disappointed with my experience at the encore.
